Last updated: 9 August 2026
We want you to be happy with your book. If something has gone wrong, email don@heartspace.com and we will put it right.
1. Paperback returns
You may return a paperback within 30 days of delivery for a full refund of the item price.
To qualify, the book should be in resalable condition — unmarked, unwritten-in, and with no broken spine. A book that has clearly been read cover to cover is not resalable.
We ship within the United States only, so returns come from a US address.
How to return one:
- Email don@heartspace.com within 30 days of delivery. Include your order number.
- We will confirm the return address.
- Post the book back to us. Please use a tracked service — we cannot refund a return that never arrives.
- We will refund within 10 business days of receiving it, to your original payment method.
Return postage is paid by you, unless the book arrived damaged or we sent the wrong item (see section 2). Original shipping charges are not refunded on a change-of-mind return.
2. Damaged, faulty or wrong items
If your book arrives damaged, misprinted, or is not what you ordered, we cover everything — a replacement or a full refund including all shipping, and no cost to you.
Email don@heartspace.com within 14 days of delivery with your order number and a photograph of the problem. The photo lets us sort it out quickly and helps us take it up with the printer or carrier. We will not normally ask you to post a damaged book back.
3. Digital downloads (eBook)
Because the eBook is delivered immediately and cannot be returned once downloaded, digital purchases are generally non-refundable. This is standard for digital goods, and you agree to it at checkout.
We will always refund a download if:
- the file will not download or is corrupted, and we cannot fix it
- you were charged more than once for the same order
- you were charged in error
If you simply changed your mind and have not downloaded the file, contact us within 14 days and we will refund you.
A note for customers in the UK and EU: you normally have a 14-day right to cancel a purchase. For digital content delivered immediately, that right ends once the download begins — and by starting the download you consent to that and acknowledge losing the right to cancel. Your rights in respect of faulty digital content are unaffected.
4. Parcels that never arrive
If tracking shows delivered but you have not received it, check with your household and neighbours, then contact us.
If a parcel is genuinely lost in transit, contact us and we will replace it or refund you. Please allow the carrier’s normal investigation window first — typically 15 business days — as many “lost” parcels arrive late rather than never.
5. Order cancellations
Email us as soon as possible. If we have not yet dispatched your book we will cancel and refund in full. Once a parcel is with the carrier it must be handled as a return.
6. How refunds are paid
Refunds go back through PayPal to the original payment method. Once we issue a refund it usually appears within 5–10 business days, though the exact timing is set by your bank or card issuer, not by us.
You will get an email from us confirming any refund.
7. Gifts
If the book was a gift and you have the order number, contact us and we will do our best to help.
8. Your legal rights
This policy sits alongside your statutory rights as a consumer — it does not replace them.
9. Contact
Heartspace
925 McEntire Rd
Tryon, NC 28782
United States
We usually reply within two business days.